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Products

Where does ALMALUZ ship?

We currently ship within the United States only.

When will my order arrive?

Orders are processed within 1–3 business days.

Standard delivery generally takes an additional 7–15 business days after shipment.

Holidays, weather, promotions, and carrier delays may affect these estimates.

How much is shipping, and can I track my order?

Shipping costs are calculated at checkout. When your order ships, tracking information will be emailed to you. Please allow up to 48 hours for tracking updates to appear.

Also, we may offer Free Shipping as a marketing activity.

What if my order is delayed, lost, damaged, or incorrect?

For delayed or potentially lost packages, email support@almaluzbook.com.

For damaged or incorrect orders, contact us within 3 days of delivery with your order number and photos of the item and packaging.

Please verify your shipping address before ordering, as we are not responsible for delivery issues caused by incorrect or incomplete addresses.

Can I return an item?

You may request a return within 15 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Email support@almaluzbook.com before returning anything.

Unauthorized returns will not be accepted. Sale items, personalized products, and gift cards are final sale.

When will I receive my refund, and how do exchanges work?

Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank may need additional processing time. Contact us if 15 business days have passed since approval.

For exchanges, return the original item and place a new order after your return is approved.

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